Thermo Fisher expands Gainfront following supplier inclusion success

The challenge: limited supplier visibility and time-consuming reporting

After deploying Gainfront, Thermo Fisher Corporate improved supplier data visibility by 90%, reduced federal reporting preparation from several weeks to a few hours, and achieved a 47% efficiency improvement in supplier data and certificate management.

Thermo Fisher Corporate needed greater visibility into supplier data and stronger support for its supplier diversity and inclusion program.

Its previous inclusion provider offered insufficient supplier data visibility and support, making these central priorities in the search for a new solution.

Managing supplier information and certificates also required a more efficient approach. The team needed to keep records accessible, maintain current certification information, and track renewals without extensive manual follow-up.

Federal government reporting added another significant burden. Preparing reports and applying the required exclusion criteria took several weeks, consuming time that could otherwise support program management and supplier engagement.

Why Gainfront: immediate value with flexibility to expand

Gainfront is a supplier relationship management platform. Thermo Fisher Corporate selected Gainfront to address supplier data gaps and strengthen its supplier inclusion program.

Thermo Fisher Corporate adopted Gainfront in April 2024 to strengthen its supplier diversity and inclusion program.

Gainfront brought together supplier visibility, digital certificate management, renewal automation, and government reporting within one platform. Dedicated support for both internal teams and suppliers addressed another important gap in the previous provider’s service.

The platform’s fully modular approach was a major factor in the selection. It allowed Thermo Fisher Corporate to address its immediate inclusion priorities while retaining the flexibility to expand into additional capabilities as business needs evolved.

That flexibility also supports potential future adoption of risk management within the Gainfront platform.

A 90% improvement in supplier data visibility

Gainfront delivered a 90% improvement in supplier data visibility.

This addressed one of the program’s most significant pain points: insufficient access to the supplier information needed to manage inclusion activities effectively.

Greater visibility gave the team a clearer foundation for maintaining supplier records, reviewing certification information, and preparing reports.

Digital certificate management improves efficiency by 47%

Gainfront enables Thermo Fisher Corporate to manage supplier data and certificates digitally, supported by automated renewal notifications.

Keeping information accessible and prompting timely renewals reduces the manual effort involved in maintaining current supplier documentation.

Together, these capabilities delivered a 47% improvement in overall efficiency across supplier data and certificate management.

Federal reporting: from several weeks to a few hours

Gainfront’s automated government reporting capabilities substantially reduced the effort required to prepare federal reports.

Accurate application of reporting exclusion criteria helped the team identify the appropriate data for inclusion and prepare reports more efficiently.

Work that previously took several weeks can now be completed in a few hours, giving the team more time to focus on supplier inclusion program priorities.

Dedicated support for internal teams and suppliers

Gainfront provides responsive, dedicated support to both Thermo Fisher’s internal teams and participating suppliers.

This support helps teams resolve questions, maintain supplier information, and navigate certificate management and reporting activities. Supplier-facing assistance also helps participants complete required steps and keep their information current.

The service model has been an important part of the engagement’s success, alongside the platform’s operational improvements.

Success in Corporate leads to expansion in 2026

The success of the Thermo Fisher Corporate deployment led to Gainfront’s expansion to Thermo Fisher Scientific in 2026.

The expansion extended adoption to a separately operated division, building on the value demonstrated through improved supplier visibility, more efficient certificate management, faster reporting, and dedicated support.

Gainfront’s modular structure supports this broader adoption by allowing capabilities to expand with each division’s requirements. It also creates a foundation for potential growth into risk management.

A supplier inclusion foundation built for growth

Thermo Fisher’s engagement demonstrates how measurable improvements in supplier inclusion operations can support broader platform adoption.

Beginning with Thermo Fisher Corporate in April 2024, Gainfront delivered stronger supplier visibility, a 47% efficiency improvement in data and certificate management, and a reporting process reduced from weeks to hours. Those results supported expansion to Thermo Fisher Scientific in 2026.

With dedicated support and a modular platform, the engagement provides a foundation for continued growth across divisions and future procurement priorities.